You have the right to:
1.) Impartial access to medically indicated treatment and available accommodations, regardless of age, race, color, ethnicity, religion, culture, language, disability, socioeconomic status, sexual orientation, gender identity or expression, creed, national origin, or source of payment for care.
2.) Respect, dignity, and personal safety including:
- Requesting protective services considered necessary.
- Freedom and protection from neglect, exploitation, and abuse that could occur while receiving care, treatment, and services, or from restraint or seclusion unless medically indicated to prevent harm to yourself or others.
3.) Privacy and confidentiality for you, your medical record, and your hospital account including:
- Audio-visual privacy during interviews and examinations.
- Knowing the identity and professional status of those who provide your care and services.
- Expecting discussions involving your case or account to be conducted with only those who are directly involved.
4.) Information, both medical and financial, communicated in a manner understandable to you, regardless of language or hearing barriers, including:
- Your health status, and medical record as outlined by Hospital policy;
- At your own expense, the right to consult with another physician or specialist;
- The existence of any professional relationship to any other healthcare or educational institution involved;
- Requesting an itemized and detailed explanation of your Hospital statement;
- Timely notice prior to termination of your eligibility for reimbursement by any third party payor for the cost of your care.
5.) Involvement in and voluntary consent to all aspects of your care including:
- Having your own physician and a person of your choice notified promptly of your admission to the Hospital;
- Expecting timely assessment and effective relief of pain;
- At your request, your family member, spouse, domestic partner, friend, or other individual may participate in your healthcare decisions and may be present for emotional support during the course of your stay, as long as it does not interfere with others rights, safety or is medically or therapeutically contraindicated;
- Preparing Advanced Directives or Durable Power of Attorneys and expecting Hospital compliance;
- Accessing Hospital resources for ethical issues;
- Voluntary participation in clinical training or research programs;
- Transferring to another facility with explanation of need and the alternatives and risks;
- Your request for or refusal of treatment.
You are responsible for:
1.) Providing, to the best of your knowledge, accurate and complete information about present health complaints and past health history;
2.) Following and understanding your plan of treatment.
3.) Asking questions and expressing concerns when you do not understand or cannot comply with a contemplated plan of treatment and what is expected of you.
4.) The outcome when you refuse treatment or do not follow your plan of treatment.
5.) Being considerate of the rights and property of patients, staff, and the rules of Ransom Memorial Hospital.
6.) Providing accurate financial information and fulfilling your financial obligation.
We would like to resolve any concern you might have as soon as possible. Please first discuss it with the staff on the unit; you may also request to speak to the nurse in charge. If you are not satisfied with the results, you may contact the Chief Nursing Officer by calling extension 8312 from within the building or 785-229-8321 from outside of the building.
If you would like to provide feedback or have a complaint or grievance that is not urgent, you may write to the following address; there is no special form – a letter or note is welcomed.
Chief Nursing Officer, Ransom Memorial Hospital, 1301 S. Main, Ottawa, Kansas 66067
If you file a grievance, please be assured that it is taken seriously. RMH investigates all grievances received from patients or an acceptable patient designee.
You may also choose to contact one of the following agencies:
-KERPO (855) 408-8557
-Kansas Department for Aging and Disability Services, Complaint Hotline (800) 842-0078
-The Joint Commission: Phone: 1-800-842-0078, Email: firstname.lastname@example.org, Website: www.jointcommission.org
Please be assured, under no circumstance does the presentation of a complaint or grievance affect the patient or family member’s current or future care at Ransom Memorial Hospital.