Welcome
We are pleased to provide this information to help you understand our patient billing practices. We take a positive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer oriented manner possible. We also understand that billing and collections for health care services can be confusing. To assist you in understanding these billing services and to answer any questions you may have in advance, please review the following material.

Insurance Requirements
Before hospitalization or use of outpatient services, you are responsible for meeting any special requirements of your insurance plan, such as prior approval, referrals, pre-certification, or obtaining a second opinion.

Insurance Filing
If you have current insurance coverage, Ransom Memorial Hospital will file your insurance claim for you. In order to meet frequent changes in insurance company requirements, it is necessary for us to have a copy of your insurance card and review it each time you use our services.

We will file your insurance claim, and will ask your insurance company to send payment directly to Ransom Memorial Hospital. If payment has not been received within six weeks of the filing date you will be billed for the unpaid balance.

Worker's Compensation Injuries
If you believe your injury is work related, you are required to provide Ransom Memorial Hospital with the name and address of your employer. You must report the accident to your employer within 24 hours. Your employer may require authorization for treatment. Failure to do so may result in loss of benefits. Health insurance plans generally will not pay claims determined to be work related.

Motor Vehicle Accidents
Kansas law requires claims related to injuries occurring as a result of ownership, operation, maintenance, or use of a motor vehicle to be filed with motor vehicle insurance. Any claim for an injury arising from contact with a motor vehicle, even if the vehicle is not moving, must first be filed with your motor vehicle insurance. Most health insurance plans will not consider the claim until it has been filed with the motor vehicle insurance.

If you sustain an injury associated with a motor vehicle accident, please provide Ransom Memorial Hospital with information on your motor vehicle insurance carrier and report the injury to your motor vehicle insurance carrier. Failure to do so may leave you financially responsible for the charges.

Payment Arrangements
If you are unable to pay your bill in full, you will need to contact the business office to select one of several payment options designed for your convenience. RMH offers an in-house 9-month no interest payment plan for balances over $300 or you can choose a bank loan through Intrust Bank to extend your payments for up to 60 months.

If you are among the millions of Americans without health insurance we have a payment plan to fit your needs as well. Prompt pay discounts are available on accounts paid in full within 30, 60 or 90 days. We offer an in-house 9-month no interest payment plan, a bank loan program through Intrust Bank, and our RMH Sharing Program, which is designed to help those patients that meet certain income criteria.

Questions?
Our representatives are available to assist you in finding the right payment option Monday-Friday, 8:00am to 4:30pm.

If you have questions about your bill or need assistance, please call the phone number below that best suits your needs. We’re here to serve you!

Cashier’s Office: 785-229-8910
Patient Accounts: A-L: 785-229-8247
Patient Accounts: M-Z: 785-229-8243
Pre-Registration: 785-229-8904 & 785-229-8914