| Patient
Rights
You
have the right to:
- Impartial
access to medically indicated treatment and available accommodations,
regardless of age, race, creed, sex, national origin, disability,
or source of payment for care.
- Respect,
dignity, and personal safety including:
- Requesting
protective services considered necessary.
- Freedom
from abuse or from restraint or seclusion unless medically
indicated to prevent harm to yourself or others.
- Privacy
and confidentiality for you, your medical record, and your Hospital
account including:
- Audio-visual
privacy during interviews and examinations.
- Knowing
the identity and professional status of those who provide
your care and services.
- Expecting
discussions involving your case or account to be conducted
with only those who are directly involved.
- Information,
both medical and financial, communicated in a manner understandable
to you, regardless of language or hearing barriers, including:
- Your
health status, and medical record as outlined by Hospital
policy.
- At
your own expense, the right to consult with another physician
or specialist.
- The
existence of any professional relationship to any other
healthcare or educational institution involved.
- Requesting
an itemized and detailed explanation of your Hospital statement.
- Timely
notice prior to termination of your eligibility for reimbursement
by any third party payor for the cost of your care.
- Involvement
in and voluntary consent to all aspects of your care including:
- Having
your own physician and a person of your choice notified
promptly of your admission to the Hospital.
- Expecting
timely assessment and effective relief of pain.
- At
your request your family may participate in your healthcare
decisions.
- Preparing
Advanced Directives and expecting Hospital compliance.
- Accessing
Hospital resources for ethical issues.
- Voluntary
participation in clinical training or research programs
- Transferring
to another facility with explanation of need and the alternatives
and risks.
- Your
request for or refusal of treatment.
You
are responsible for:
- Providing,
to the best of your knowledge, accurate and complete information
about present health complaints and past health history.
- Following
and understanding your plan of treatment.
- Asking
questions and expressing concerns when you do not understand
or cannot comply with a contemplated plan of treatment and what
is expected of you.
- The
outcome when you refuse treatment or do not follow your plan
of treatment.
- Being
considerate of the rights and property of patients, staff, and
Ransom Memorial Hospital.
- Providing
accurate financial information and fulfilling your financial
obligation.
Our
goal is to exceed
your expectations.
If we fail, we ask that you please tell one of the following people,
so we can work together toward a timely and satisfactory resolution
of the situation. Thank you for allowing us to take care of you
and your loved ones.
- Any nurse, staff member, or volunteer
- Susan Ward, RN, Director of Patient Services
and Risk Management (785) 229-8312 or from inside the hospital
dial ‘8312’
- Larry Felix, Administrator, Direct Line (785)
229-8308, or from inside the hospital dial ‘8308’
- Kansas Foundation for Medical Care, Inc.,
Topeka, Kansas 66614-4193 (785) 273-2552
- Kansas Department of Health & Environment,
Complaint Hotline
(800) 842-0078
- JCAHO (630) 792-5000
- JCAHO Home Health 800-994-6610 or e-mail
address of complaint@jcaho.org
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